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High Supply Cannabis Co. is a community-focused cannabis retailer with multiple locations in Ontario. Committed to providing exceptional customer service and fostering lasting relationships within their communities, High Supply aims to be the go-to cannabis store in each of their neighbourhoods. They are dedicated to delivering an exceptional cannabis buying experience while curating an industry-leading menu that prioritizes customer feedback
From the outset, High Supply Cannabis Co. recognized the importance of leveraging technology to streamline operations, enhance customer experiences, and gather insights into consumer behaviour. They needed a cannabis technology partner that could help them navigate the complexities of a highly regulated and ever-evolving industry. Rather than just a service provider, they sought a true partner who would support their ambitions and prioritize their feedback in software development.
High Supply became a Greenline POS customer from day one, drawn to the company’s reputation for cultivating partnerships with its clients rather than merely providing a transactional service.
After years of a trusted partnership with Greenline POS, High Supply had confidence in the company’s ability to deliver reliable and innovative solutions. So when Greenline introduced new products like BLAZE ECOM and BLAZEPAY, they were eager to integrate them into their tech stack. Not only did these additions enhance their operations, but they also allowed High Supply to consolidate services and reduce fees paid to third-party vendors.
As High Supply expanded their online presence, they experienced a significant improvement in their online shopping platform. Customers have praised the enhanced e-commerce experience, which now provides detailed product information and allows for better navigation. Since BLAZE ECOM seamlessly syncs with Greenline’s Point of Sale, subcategories are automatically aligned, creating a more cohesive and streamlined experience for both in-store shopping and online ordering.
This categorization, along with the ability to add featured product sections and AI-driven product recommendations, has allowed High Supply to highlight trending product categories and strategically promote key items, driving both customer engagement and sales.
“We love some of the improvements to BLAZE ECOM. Having the ability to make subcategories to really customize it, really helps us display products that we want highlight like disposables or infused pre-rolls.”
— Himanshu Nijhawan, Owner
The addition of BLAZEPAY has not only simplified payment processing for High Supply but also accelerated transaction times, ensuring a smoother checkout experience for customers. The backend system provides a streamlined and straightforward view of all sales, including a detailed daily breakdown of transactions. This efficiency has been instrumental in saving time for their team, allowing them to focus more on delivering exceptional service and enhancing the overall customer experience.
High Supply has leveraged Greenline POS and BLAZE ECOM to gather valuable data on customer purchasing habits, allowing them to make more informed decisions about inventory, promotions, product offerings, and menu placement. The insights gained, particularly from the reorder report, have been instrumental in improving their procurement practices by helping them determine which products to restock and when. By understanding what their customers are buying, High Supply can better tailor their inventory to meet demand, optimize product availability, and ensure a consistently satisfying shopping experience.
High Supply values the collaborative nature of their relationship with Greenline POS. They’ve seen their feedback considered and implemented in a timely fashion, which has reinforced their confidence in the software’s ability to evolve alongside their business. This dynamic partnership has been critical to High Supply’s success, ensuring that their tech stack not only keeps up with industry trends but also directly addresses their unique needs.
Since integrating BLAZE ECOM™ and BLAZEPAY® into their operations, High Supply has:
High Supply Cannabis Co. is excited about the future as they plan to expand their operations to new locations. With Greenline POS, BLAZE ECOM, and BLAZEPAY as integral components of their tech stack, they are confident in their ability to continue providing exceptional service to their customers while maintaining the community-focused approach that sets them apart.
By building a true partnership with Greenline POS, High Supply has built a solid foundation for growth and innovation. As they continue to evolve, they remain committed to their mission of being the best cannabis store in their markets.
